We run it. You read the score.
You want a function run, not another hire to manage. We run it under one named lead and hold it to the measures you agreed. Each month you read an operating review against plan.
Functions run, measures kept
A sample growing merchant, six months of managed operations.
Four functions, measured every month
Delivery-provider coordination, dispatch supervision, e-commerce operations and purchasing run under one named lead. You read one review a month.
4functions
Run for you by one named lead
Nine of ten measures are on plan.
Measures on plan, out of ten
- We take over
- 6
- 6
- 7
- 8
- 9
- 9
BeforeAfter
Of every hundred delivery invoices
Matched and paid on time 86Par 99
Cash on delivery still open, BD thousand
- 4Functions run for you
- 9 of 10Measures on plan
- 12Operating reviews a year
- 1Named lead
A baseline, a target and an end date
We lead the change until your own team holds the result. The programme has a start, a finish and a score at each step.
9 to 4
Days from delivery to invoice
Par is 3. The programme ends when you hold it.
Days from delivery to invoice, month by month
- Programme starts
- 9
- 9
- 8
- 6
- 5
- 4
BeforeAfter
Who holds the work at month twelve, tasks out of ten
- 7Your team
- 3At Par
- 9 to 4Days from delivery to invoice
- 7 of 10Tasks your own team now holds
- 12Months, with an end date
Run it, or change it
Managed operations
A named lead and a monthly rhythm for a function you would rather not staff: delivery-provider coordination, dispatch supervision, e-commerce operations and purchasing.
Transformation
A time-limited programme with a baseline, a target and an end date. We lead it until your own team can hold the result.
The operating review, run for you
- Monthly logistics performance management and commercial operating reviews.
- Delivery invoice and cash-on-delivery control, with every exception chased to closure.
- Third-party vendor management, stock and returns supervision, merchant onboarding.
- Operational KPI governance and outsourced operations finance.
- Contract and performance exception management, and coordination across the six markets.
One accountable lead
You always know who answers for each task, and one lead answers for the whole.
You need management capacity
Growing merchants, family businesses, international brands and operators that want an operating partner without building the team. The packaged forms are managed logistics finance and COD reconciliation.
This is the Manage stage of how we work: it follows Diagnose, Plan and Implement, and comes before Improve.
The 15 services in this capability
Each has its own page with who it is for, what you receive and how we work.
- Managed delivery-provider coordinationOne accountable lead for the group's delivery providers: allocation, scorecards, disputes and cost per drop.
- Outsourced dispatch supervisionSupervision of the dispatch desk, whoever staffs it: rules, batching, exceptions and utilization reported to the board.
- E-commerce operations managementAccountable oversight of the order-to-delivery operation behind an online store, reported to the board monthly.
- 3PL vendor managementOngoing management of third-party logistics vendors: service levels, invoices, reviews and change control.
- Monthly logistics performance managementA monthly logistics performance cycle: one pack, one meeting, named owners and actions that are followed up.
- Commercial reporting and operating reviewsA monthly commercial report and operating review that put sales, margin and operations on one basis for the board.
- Procurement coordinationCoordination of the group's buying: requisitions, quotes, purchase orders and supplier follow-up under one routine.
- Delivery invoice and COD controlWeekly matching of carrier invoices and cash-on-delivery remittances to orders, with exceptions chased to closure.
- Inventory and returns supervisionSupervision of stock accuracy and the returns flow across warehouses and providers, with variances explained to the board.
- Merchant onboarding managementManagement of merchant onboarding from agreed terms to first live order, tracked in one pipeline with a cost per merchant.
- Operational KPI governanceA governed set of operating measures: fixed definitions, named owners, board-agreed targets and controlled change.
- Outsourced operations financeFinance support for operations: provider accruals, COD reconciliation, cost-per-order reporting and a monthly close with operations.
- Temporary operations transformation managementA fixed-term accountable lead for an operations transformation, measured against the board's agreed plan.
- Contract and performance exception managementA register and routine for contract breaches and service shortfalls: assessed, priced and taken to resolution.
- Multi-country commerce operations coordinationCoordination of commerce operations across Gulf markets: shared routines, common scorecard, local providers.
Related
- How we workFive stages, three principles and one person who answers to you for the work.
- Managed logistics financeWe run the finance work around your delivery every month, and you see what each order leaves in your bank.
- Supply Chain & Partner EcosystemWe choose and manage the logistics partners that carry your customers, set the terms and design the network.
Bring last month. Leave with a score.
Sit down with Qasim Abbas. One table, your numbers, and a clear read on where you stand against par.