Monthly logistics performance management

We pull the group's delivery, warehouse, returns and cost data across providers and markets into one pack each month, call the meeting and record what is decided. Every adverse number has a named owner and a date, and each meeting opens with the last meeting's actions.

• A logistics performance pack of one page of headline measures and one page per area: delivery, warehouse, returns and cost.
• A data dictionary that fixes the definition of each measure, once, for every provider and market.
• A monthly review meeting agenda and minute, with a numbered action list.
• An action tracker carried forward month by month until each item is closed.
• A quarterly trend note for the board, set against the targets it has agreed.

• The pack reaches the chairman on a fixed working day.
• Every measure is reported on one definition for every provider and market, and the board sees the share that are.
• Meetings open from the action tracker, and the share of actions closed by their due date is on the pack.
• Logistics cost per order is read against budget, with the variance shown.
• Each measure on the pack has a named owner.

Logistics figures exist, but they live in separate tools and arrive on different dates. Meetings spend their time reconciling numbers, decisions are not recorded, and the same late-delivery issue is raised in March, April and May without an owner.

• The monthly meeting begins by arguing which figures are correct.
• The same service problem appears in three consecutive packs.
• The board hears about logistics only when something fails.
• Cost per order is known by the finance team and unknown to operations.
• Actions agreed in the meeting have no owner or date.

Groups with a logistics operation large enough to report on but no routine for reviewing it: a delivery fleet, a mix of providers or a regional distribution network where each function reports separately or not at all.

Qasim Abbas brought more than seven companies at Nexxo Pay and QPay International onto one set of numbers, which is one set of definitions across entities. We apply the same rule to your providers and markets in every monthly pack.

We compile the pack from the group's own systems, provider reports and the ledger for cost lines. See how fees work.

Do we need new reporting software?

The pack is built from the systems you already run.

Who attends the monthly meeting?

The operations head, the owners of each area and the finance lead, with the At Par lead chairing. The chairman or chief executive receives the minute.

How is this different from a dashboard?

A dashboard shows numbers. This service sets a date, an owner and a decision for each number that moves the wrong way, and follows each one up.

Send last month's logistics reports in whatever form they exist. We return them as one pack, with a data dictionary for each measure and an owner proposed for each adverse number.