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How we work

Five stages. One person answers for all of them.

A plan pays once it is running. Our work moves through five stages, from the first read of your numbers to the monthly score, and one partner answers to you for all of them.

A business owner in a pearl-grey abaya walking a yard of delivery vans with her fleet manager and pointing out an instruction
The five stages

Diagnose. Plan. Implement. Manage. Improve.

A sample business, followed through all five.

Sample · A delivery business, stage by stage
Stage by stage

Your score rises as the work lands

Each stage ends with something in your hands. Your score shows whether it worked.

5stages

From your first read to your next move

One partner answers to you for all of them.

Your score at each stage

PAR 100
  1. 64Diagnose
  2. 64Plan
  3. 73Implement
  4. 84Manage
  5. 91Improve

The gap that is left, BD a month

  • Diagnose9,400
  • Implement6,100
  • Manage3,300
  • Improve1,700
  • 64 to 91Your score
  • BD 7,700Kept every month
  • 12Scores a year
  • 1Partner answering to you
What you hold

What each stage leaves in your hands

Diagnose

One page with a recommended path

The Control Diagnostic places you on the Control Matrix and sizes what is at stake.

Plan

A plan you have approved, with a baseline for each measure

Your chosen option becomes a plan with owners, a capital requirement and the measures that will show progress.

Implement

Working systems, contracts and processes that you own

We build what the plan needs.

Manage

A regular operating review against the agreed measures

We run the function and answer to you for it.

Improve

Verified results and your next decision

We work the numbers against the baseline and propose your next move.

Three principles

The rules we hold ourselves to

You first

We recommend what serves you

Your interest decides the recommendation.

Accountable

One lead answers for your work

From the first page to the result, you deal with one person.

Evidence

Every number carries its source

Every number we publish carries its source and date.

Accountability

One relationship, many specialists

Your work draws on technology platforms, logistics and fulfilment operators, customs specialists and tax, audit, legal and insurance firms. We hand each what its work needs and answer to you for how the work fits together.

Each piece of work has its own fee, in one of five structures. How fees work.

Related

Bring last month. Leave with a score.

Sit down with Qasim Abbas. One table, your numbers, and a clear read on where you stand against par.