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Perspectives and the At Par Institute

What the headlines mean for your numbers.

Each essay starts from a published fact, such as a company's quarterly results, and asks what it means for you: what is shifting, what it costs you and what to do about it. Every source is named.

Earlier perspectives

A shop manager unlocking the door at opening time as the morning delivery is wheeled in from a van, a Gulf skyline down the street

Loyalty

Should the best deals stay inside the app?

Keeping the best benefits inside the app can raise contribution per order and still lose customers. The result depends on where the lost orders go.

A rider collecting grocery bags from a supermarket pickup shelf at the evening rush while a staff member checks the order with a scanner

Platforms

What is DoorDash paying for in Instacart?

DoorDash is buying delivery scale and an advertising line. When agents choose for customers, the advertising line is the part that may lose its pricing power.

A picker scanning groceries into a tote in a dark store at the evening peak, order bags piled by the hatch where a rider waits

Grocery

What a dark store commits before the agent orders

An outside agent can make a dark store easier to buy from and easier to replace. The store needs buying terms, availability and fulfilment economics that give the agent a reason to choose it.

A chef tossing a pan over an open flame while another plates a dish at the pass during dinner service, the night skyline through the windows

Delivery

When AI orders dinner, who earns the margin?

One restaurant's statements show where the money in a dinner order goes. Visibility is the first line an agent puts at risk, and each position on the matrix holds a different piece.

A woman reading a thick contract with a highlighter as a man slides a stack of invoices across the table

Payments

The checkout bill for agent-led commerce

Card fees stay put when an agent pays. The new cost is a charge for access to the customer, and you need to know whether it buys new orders or taxes existing ones.

Collections

How to read one

A headline, then your number

A sample reading. A platform raises its ad take, and this is what it does to one of your orders.

Sample · A restaurant business, one order
One essay

The headline moved. So did your order.

We take the published figure, run it through one order of yours and show you what is left. Every claim is marked as verified, inference, scenario or unknown by the Moneyball Finance method.

21%

Less kept from every order

A small move in a headline. A large one in what you keep.

What one order leaves you, BD

PAR 0.340
  1. 0.210Before the change
  2. 0.165After the change

Where one order goes

  • 38%Food and packaging
  • 31%Platform commission and ads
  • 29%Delivery, rent and wages
  • 2%What you keep
  • BD 540Lost every month
  • 0.210 to 0.165Kept per order, BD
  • 4Marks on every claim
The Institute

The longer research

Our longer research sits with the At Par Institute, which publishes The State of Gulf Commerce.

Related

Bring last month. Leave with a score.

Sit down with Qasim Abbas. One table, your numbers, and a clear read on where you stand against par.