Last-mile performance dashboards

We tie dispatch, cost and service to one set of definitions and build the reporting your delivery network runs on: a metric dictionary, a daily operations board, a weekly network review and a monthly page for the board. All three views trace back to the ledger.

• A metric dictionary that fixes each definition, source field and owner.
• A daily operations board covering orders, capacity, waits, exceptions and cost to date.
• A weekly network review by zone, provider and vehicle type, with variances against plan.
• A one-page board view showing cost per drop, contribution, service level and capital in the fleet.
• A reconciliation routine that ties the dashboard to the ledger each month.

• Operations and finance read one reconciled cost.
• A day's report reaches managers sooner after the day ends.
• The number of metrics with more than one live definition is reported, so every conflict has an owner in the dictionary.
• Managers use the dashboard in weekly reviews.
• Board decisions cite a dashboard figure.

Dispatch platforms offer many charts and none of them shows cost. Finance sees the cost a month later and cannot place it by zone. The result is two reports that never agree, and a board that is told the network is performing without evidence in money.

• On-time delivery has three definitions in three reports.
• The daily view cannot be tied to the month-end cost.
• Managers build their own spreadsheets and defend them.
• The board pack has a page on deliveries and none on delivery profit.
• Nobody notices a zone sliding until the month is closed.

Operations heads, finance leads and chief executives of delivery businesses, retail and restaurant groups and 3PL operators, who see different figures for the same week from dispatch, finance and partners.

Qasim Abbas brought more than seven companies at Nexxo Pay and QPay International onto one set of numbers, so every figure on your dashboards reconciles to the ledger.

We build in the reporting tool the group already runs, on dispatch data including Tookan exports, partner statements and your ledger. See how fees work.

How many measures should the board see?

One page. The detail sits in the weekly and daily views, and the board page links each figure to the view behind it.

Can dashboards cover partners as well as our own fleet?

Yes. Partner data is brought onto the same definitions, which is the basis for the service-level monitoring of each one.

Put your current delivery report in front of the Managing Partner at a private briefing. We mark the three figures a board would question first and say what it takes to settle them.