Contract and performance exception management

We track every point where a provider or supplier falls short of its contract. We log each one against its clause, price what it cost the group and propose the response: a service credit, a claim, a formal notice or a pass. The group's lawyer receives the file for any notice.

• A contract abstract for each agreement: obligations, service levels, credits, notice periods and termination rights.
• An exception register linking each shortfall to its clause, evidence, cost and owner.
• A monthly exceptions summary by counterparty: count, value and status.
• Claim files for the group's lawyer and the counterparty, each carrying the evidence, the calculation and the requested remedy.
• A pre-renewal position paper for each contract, assembled from the register.

• Credits and claims are identified and priced, and the board reads the value identified beside the value recovered.
• Exceptions enter the register within a week of the event.
• Each exception reaches a decision on the response, and the days it took are on the monthly summary.
• Every live contract carries a current abstract.
• A position paper reaches the board ahead of the notice date on each renewal.

The contract says one thing and the operation delivers another. Performance failures are noticed by operations, billed by finance and understood by nobody, so credits go unclaimed, notices are late and the group enters renewal talks with anecdotes in place of a record.

• Service credits in the contract have never been claimed.
• Nobody is sure which clause applies when a provider is late.
• Operations and finance hold separate versions of the same dispute.
• Notice periods have lapsed without action.
• Contract disputes are raised verbally and forgotten.

Groups with several delivery, warehouse, supply or platform contracts, where performance failures are common and the cost of each is real but no one holds the contract and the evidence together.

Qasim Abbas has answered for treasury above USD 50M at group level, so he reads every contract for the cash it should move and when. Each exception in your register is measured against that expectation.

We work from the group's contract files, invoices and operating reports. We hold the evidence, the calculation and the timetable for every formal notice. See how fees work.

What does the board receive when a termination is on the table?

What the record says, what the breach cost and the options open to the group. Your lawyer takes the same record for the legal basis.

Can you go back over past performance?

Yes. The look-back at the start of the mandate reads past performance against each contract and enters every shortfall in the register.

Pick your two largest provider contracts for a private briefing. We return an abstract of each, with the obligations the group can measure today listed against their clauses.