Multi-country commerce operations coordination

We tie the group's commerce operations in Bahrain, the UAE, Qatar, Saudi Arabia, Oman and Kuwait to one operating routine. A single lead keeps the common scorecard, the shared routines and the calendar of country reviews, and brings local providers, local teams and headquarters to the same standard, so the board sees one picture.

• A common scorecard of the same measures, defined once, for every market.
• A provider map by country: who carries what, on which terms, at what cost per order.
• A group operating calendar with country review dates and a single reporting cut-off.
• A routines handbook that marks each routine as a group standard or a local choice.
• A quarterly cross-market note for the board comparing cost, service and stock between countries.
• A new-market onboarding checklist that brings a launch onto the scorecard on day one.

• Each country reports on the group definition.
• Country month ends flow into one group report, and the board sees the time it takes.
• Cost per order shows by market and provider, side by side.
• Every routine is marked as a group standard or a local choice, and the count running to standard is listed for each market.
• A new market joins the scorecard at launch.

Each country operates in its own way. One market has a strong provider and weak reporting, another the reverse, and headquarters compares them with whatever numbers arrive. Cost, service and stock cannot be compared, and good practice stays in the country that found it.

• Country managers report on different measures and calendars.
• Two markets use different providers for the same service at different cost.
• Stock sits in one country while another is out of it.
• Headquarters learns of a local problem from a customer.
• Launching a new market means starting every routine again.

Groups that sell or deliver in two or more Gulf markets, whether through their own entities, franchisees or partners, and whose country operations have grown separately, each with its own providers, routines and reports.

Qasim Abbas has spent more than 16 years inside Gulf family-based and venture-backed groups, and brought more than 20 companies across several countries onto one set of numbers. We run your markets to one operating routine and one set of figures.

We work with each market's existing systems, ledgers and providers. We hold every market to one plan and one timetable. See how fees work.

Which currency does the group report in?

Each market reports in its own currency, translated to the group's reporting currency at stated rates, with both views shown on the scorecard.

Can we start with two markets?

Yes. The first two markets set the pattern, and the others join the same scorecard as the routines settle.

Name the markets you operate in and the biggest difference between them, at a private briefing. We return how a common scorecard would be set across them, starting with your largest market.