Can you fix a Tookan set-up I already run?

Yes. We read your account against what one drop earns you, list what is out of line and change the settings with your administrator. See Tookan implementation and onboarding.

A month of Tookan exports, your rider pay sheet and your order list. We tell you which settings we read first.

What changes once the set-up is right?

More of your drops are assigned without a dispatcher's hand. Failed drops carry a reason you can count, and each task matches an order and an entry in your books.

Should I set up Tookan before my first rider goes out?

Yes. We set your rules on the cost of one drop first, so your first rider is dispatched the way your numbers need.

Who owns the Tookan account?

You do. The Tookan account is in your company's name, and you hold the subscription and the contract with the vendor directly.

Tookan implementation

Busy riders. Thin drops.

You run Tookan to dispatch your riders, or you are about to. We follow one drop from the order to the last stop and set your dispatch system to what that drop earns you.

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A delivery rider on a motorbike moving through evening traffic on a wide Gulf road, headlight on, the city skyline soft behind

One drop, start to finish

Where one drop's money goes

A sample drop dispatched through Tookan: assigned, driven, attempted and closed. Every figure is a sample. Yours come from your own files.

Sample · BD per drop

What the drop earns you1.250
Rider time on the drop0.520
Idle rider time0.200
Vehicle and fuel0.240
Failed attempts0.130
Manual dispatch and re-assignment0.100
What you keep0.060

You against par

Four numbers, one each

Each stop the drop makes through your dispatch system has one number that tells you how it is doing. A sample operator, read the way we read you.

Sample

Rider
Orders per rider hour
YOU 2.1PAR 3.0
Between peaks your riders stand still on your payroll. Those hours sit inside the cost of every drop.
Dispatch
Drops assigned without a dispatcher's hand
YOU 46%PAR 90%
Your dispatchers override the rules every day because the rules do not match your zones. Each override is a minute you pay for.
Attempt
First-attempt success
YOU 82%PAR 94%
A failed drop costs you the ride, the fuel and a second ride. You cannot fix a failure you cannot name.
Assign
Minutes from order to rider assigned
YOU 11PAR 3
Your customer waits while the order sits unassigned. Slow assignment costs you the drop, or a rider at the wrong end of town.

Signs

You will know these

Your dispatchers override automatic assignment every day.
A failed drop is a free-text note, so you cannot count why.
Your Tookan export does not match your orders or your ledger.
You pay riders from one sheet and track them in another.

What we do

Four moves on one drop

Rules

We set your dispatch rules to the drop

Assignment, zones and rider teams follow what a drop earns you, not only the nearest rider.

Reasons

We record why a drop fails

Every failed or returned drop carries a coded reason. You count the reasons and fix the largest first.

Match

We tie each task to an order

Each Tookan task matches an order, a rider payment and a cash on delivery entry in your books.

Handover

We train your dispatch and finance teams

Your teams run the set-up themselves. We keep it current with you as you add zones and cities.

What you get

On your desk

A dispatch design: assignment logic, zones, rider teams and escalation.
Task and status templates that record the reason for every failed drop.
A map of the Tookan fields that feed rider pay, delivery cost and cash on delivery.
Your set-up tied to your order system and your ledger.
A handover pack and training for your dispatch and finance teams.

Questions

What owners ask us

Can you fix a Tookan set-up I already run?: Yes. We read your account against what one drop earns you, list what is out of line and change the settings with your administrator. See Tookan implementation and onboarding.
What do I send you?: A month of Tookan exports, your rider pay sheet and your order list. We tell you which settings we read first.
What changes once the set-up is right?: More of your drops are assigned without a dispatcher's hand. Failed drops carry a reason you can count, and each task matches an order and an entry in your books.
Should I set up Tookan before my first rider goes out?: Yes. We set your rules on the cost of one drop first, so your first rider is dispatched the way your numbers need.
Who owns the Tookan account?: You do. The Tookan account is in your company's name, and you hold the subscription and the contract with the vendor directly.

Why us

We set dispatch by the drop

Our founder set the money logic behind a last-mile fleet of about 1,000 vehicles at BaladiMart, part of Al Baladi Group. We test every setting in your dispatch system against what it does to the cost of your drop and to your cash.

Delivery cost optimizationWhat one successful delivery costs you, zone by zone, and which costs to change first.
Dispatch and assignment workflow definitionThe written rules for assignment, priority and exceptions, set so every dispatch choice protects the group's margin.
Delivery management system integrationDispatch connected to orders, customer messages and the ledger so every delivery becomes usable operating and financial data.

Bring last month. Leave with a score.

Sit down with Qasim Abbas. One table, your numbers, and a clear read on where you stand against par.

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