Delivery management system integration

We connect the group's delivery management system to the places orders come from and the places results go: order intake, driver apps, customer notifications, proof of delivery and the finance system that records the cost.

The work starts as an integration design with a data map for each connection, and we run the build to that design.

• An integration map showing every system, the data passed and the direction of travel.
• Event definitions for dispatched, delayed, delivered and failed, agreed with operations and finance.
• A field-by-field data dictionary for each connection.
• Test cases built from your real orders, including failed and returned deliveries.
• A monitoring plan that names who is alerted when a connection stops.
• A runbook for your team covering fault handling and change requests.

• Orders move between systems by themselves.
• Dispatch records and invoices agree.
• Customers see their status sooner, measured as time from the delivery event to a visible status in the customer channel.
• Carrier disputes close on system evidence.
• Finance spends fewer hours on reconciliation each month.

Where dispatch is disconnected, a delivered order is known in one place, billed in another and paid for in a third. Finance learns about delivery cost at month end, customers chase status by phone, and disputes with carriers have no timestamp to settle them.

• Dispatchers copy orders from one screen to another.
• Delivery fees on invoices differ from the fees the driver app recorded.
• Customers ask where their order is because notifications are manual.
• Carrier disputes are settled on memory because proof of delivery is not stored with the order.
• Month-end delivery cost is estimated from a spreadsheet.

Delivery operators, retailers and distributors that run dispatch software next to a separate order system, a separate ledger and several customer channels, and re-key information between them.

Qasim Abbas has answered for treasury above USD 50M at group level, where delivery events and accounting entries have to agree before a number is trusted. We build your integration to close that gap.

We work with whichever dispatch platform the group already runs, including Tookan, and with the order systems, point-of-sale tools and ledgers around it. See how fees work.

Which system should be the master record?

The system where the order is created. We decide it with operations and finance before any connection is built, because it settles every later conflict.

What do we have once the connections are live?

Dispatch records and invoices that agree, with delivery cost known the day each delivery happens.

How are the connections tested?

With test cases built from your real orders, including failed and returned deliveries.

Describe how an order moves today, from checkout to the driver's last scan. We mark where it is re-keyed and name the connection to build first.