Order-management and fulfilment integration

We connect the system that takes orders to the places that fulfil them: warehouses, dark stores, shops, third-party logistics providers and carriers. The result is a single order record with a status each party updates the same way.

We specify the rules, test them on your real orders and run the technical build to the specification.

• An order lifecycle definition: every status, who can change it, and what triggers it.
• Allocation rules for choosing the fulfilling site, written with operations and finance.
• A stock-availability design covering reservations and release.
• An interface specification for each warehouse, store and logistics provider involved.
• A returns and exchange flow tied to the original order.
• Test scripts with failed, partial and split orders.

• Fewer orders are cancelled after acceptance for lack of stock.
• More orders ship from the site you intended, measured as the share fulfilled from the intended site.
• Fewer orders ship in several parcels by accident, and each split is counted against a commercial reason.
• Returns are credited sooner, measured in days from return received to credit issued.
• Your logistics provider's invoice agrees with your own order count.

When order management and fulfilment are separate, the shopper is promised stock that has gone, a split order ships twice and nobody owns the cost, and the logistics provider invoices for volumes your system cannot confirm. Fulfilment becomes the most expensive place to be wrong.

• Orders are accepted for items that are already allocated elsewhere.
• A single basket ships from two sites and the second shipping charge is absorbed.
• Your logistics provider reports different volumes from your own order system.
• Returns are logged in a spreadsheet and credited late.
• Sales channels show different stock for the same product.

Retailers and distributors selling across a website, marketplaces and a field sales team, and groups that fulfil from more than one site or hand part of the volume to a third-party logistics provider.

Qasim Abbas owned the unit-economics logic behind a blended last-mile fleet of about 1,000 vehicles at BaladiMart, so he reads an order status for what it does to delivery cost. We treat as financial the statuses that change what a delivery costs.

We work with the order platform and warehouse tools the group runs and with your logistics providers' own systems. See how fees work.

Where should stock be held as the master record?

In the system closest to the physical stock, with the order platform reading from it. We confirm this per site because shops and warehouses often differ.

What happens to orders in flight at go-live?

They finish in the old flow. New orders enter the new one, and the cut-over time is agreed in advance with a rollback point.

Walk us through the route one order takes, from checkout to doorstep. We show where status and stock are lost on the way and which connection comes first.