Product catalogue and order-management operations

We hold the product catalogue and the order flow behind the group's channels to one standard, every day. That covers product data creation and maintenance, price and promotion changes, stock status, order validation, exception handling and the daily clearing of orders that stall between channel and fulfilment.

It is a managed service run to agreed standards.

• A product data standard: attributes, naming, images, units and categories, by product family.
• A catalogue master, held in the group's system, with a change log of who edited what.
• A daily order exceptions queue with owners, causes and a target time to resolve each.
• A price and promotion calendar applied consistently across channels.
• Order-status rules that tell the customer what has happened, and tell the team what must.
• A weekly data quality and order flow report to the commerce lead.

• Your catalogue carries complete data to one standard, and the board reads the share of products that meet it.
• Orders for unavailable stock stop at validation, and you read orders cancelled for unavailable stock as a share of orders.
• Exceptions close within a set time, and you read the hours to resolve an order exception.
• Prices agree across channels, and the weekly report counts the mismatches found.
• Orders reach fulfilment on their own, and you read the share that need a manual touch.

Catalogue and order problems accumulate quietly. A wrong weight breaks a delivery quote, a price change misses one channel, an order for an unavailable item is accepted. Each is small and the sum shows up as refunds, late orders and a customer who does not return.

• The same product has different names, prices or images across channels.
• Orders are accepted for items that the warehouse cannot supply.
• Product edits wait in a queue for one person who also does something else.
• Orders stall between the storefront and the warehouse and are found by customers calling.
• A price promotion ran on the site and not in store, or the reverse.

Retailers, distributors and brands with thousands of products across several channels and too few people maintaining the data, and groups whose order exceptions have started to cost customers.

Qasim Abbas has answered for treasury above USD 50M at group level, so he sees how order, price and stock errors reach the accounts as refunds and write-downs. Your operations run to the standard finance is held to, one record and one owner for every correction.

We work inside the group's storefront platform and order-management system, including Jungleworks Yelo, with your warehouse, delivery systems and ledger. The group holds each vendor contract. See how fees work.

How quickly can a bad catalogue be fixed?

After the audit we give a month-by-month plan that corrects the highest-selling families first.

Can you run orders out of hours?

We set the hours of cover against your order peaks, and your team sees the exceptions queue at all times.

Give us fifty products and a week of orders at a private briefing. We check the sample against your standard and show you where the data breaks first.