AI takes the repeat work. You keep the calls.
We put AI into the repetitive, well-recorded parts of your operation, and get you ready for customers who send an agent. Each use is measured against the figures your own team records before the work begins.
Every task measured before and after
A sample business, eight weeks before and after its first automated task.
Courier statements match themselves
We list the tasks that consume your team's hours, measure how often each one goes wrong and what it costs, and choose the tool for each. Statements are matched to delivered orders and the differences are listed for your review before anyone is paid.
3hours
A week to match courier statements
Down from fourteen. Par is three.
Hours a week spent matching statements
- Assistance live
- 14
- 15
- 13
- 4
- 3
- 3
BeforeAfter
You against par
Of every hundred courier statement lines
Matched to a delivered order 68Par 98
- 14 to 3Hours a week on statements
- 68% to 98%Lines matched to a delivery
- 1Named owner for every automated task
- MonthlyReview of errors and their cost
Start with the work, then choose the tool
We list the tasks that consume your team's hours, measure how often each one goes wrong and what it costs, and choose the tool for each. Each use below is measured against the figures your own team records before the work begins.
What AI assistance does
Order intake and classification
Orders that arrive as messages, calls or emails are read, classified and entered.
Dispatch exception management
Late, failed and disputed deliveries are flagged with the likely cause and a suggested action for your dispatcher.
Customer service workflows
Common questions about order status are drafted from live order data.
Settlement reconciliation
Courier and 3PL statements are matched to delivered orders, and differences are listed for your review before anyone is paid.
Retention and CRM
Follow-up messages to your customers are triggered from order history on your own channel.
Agent-compatible interfaces
Ordering and booking are exposed so a customer's agent can transact with you.
What assistance handles and what your team handles
Assistance reads and enters clear orders
Your team handles unclear, high-value and new-customer orders.
Assistance flags and suggests
Your team makes the decision to reassign, refund or escalate.
Assistance matches statements to deliveries
Your team approves any payment or dispute.
Assistance drafts replies from order data
Your team handles refunds, complaints and anything unusual.
Why agent-ready matters to you
When an AI agent chooses for the customer, the business that is easiest for the agent to transact with gets the order. Our perspective on agentic commerce sets out how each position on the Control Matrix moves, and what happens when AI orders dinner shows it in food delivery.
Controls we put in place
- A named owner for every automated task.
- A log of what was read, decided and sent.
- A monthly review of errors and the cost of each type.
What owners ask
- What does the AI work cover?
- Order intake, dispatch exceptions, customer service workflows and settlement reconciliation, plus retention messages from order history and agent-compatible interfaces.
- Where do we start?
- With one task that is frequent, recorded and costly when it goes wrong. Reconciliation of courier statements is a common first choice. Get my score and we pick the task together.
Related
- Digital, AI & Agentic CommerceThe capability behind this work.
- IntegrationsThe connected data these uses depend on.
- Get my scoreStart with one task.
Related
- Digital, AI & Agentic CommerceYour technology plan, set up and connected, including AI in operations and agent-ready commerce.
- When AI chooses for the customer, every position on the matrix movesAgents put paid visibility, the customer relationship and platform terms in question. Tenants, Merchants, Carriers and Sovereigns each face a different answer.
- IntegrationsYour dispatch, orders, point of sale, stock and the ledger you already run, connected.
Bring last month. Leave with a score.
Sit down with Qasim Abbas. One table, your numbers, and a clear read on where you stand against par.