Complaints and escalation
If something has gone wrong, tell us plainly, in writing.
How to complain
Write to hello@getpar.ai. Say what happened, which mandate or page it concerns, and what you would like us to do about it. A complaint can come from a client, a former client or a visitor to the site. We read each one and reply in writing from the same address.
What helps us look into it
- The date and the people involved.
- The mandate letter, if the complaint is about a mandate.
- Any message or document that shows the problem.
- The outcome you are looking for.
Specialists and regulated work
Some work on a mandate is carried out by a named specialist or a licensed firm. If your complaint concerns that work, say so in your message. The specialist is named in your mandate, and At Par remains your point of contact for raising it.
If a complaint concerns an undisclosed relationship, see the disclosures page. Nothing on this page limits any right you have to go to a regulator or a court.
Related
- Legal and trustCompany details, confidentiality, terms, disclosures, complaints and security contact.
- Vendor relationships and disclosuresAny vendor or partner relationship is disclosed before a mandate starts.
- Service engagement termsGeneral terms; each mandate letter sets out the detail.
Bring last month. Leave with a score.
Sit down with Qasim Abbas. One table, your numbers, and a clear read on where you stand against par.