Courier invoice and contract-charge audits

We re-rate your courier and carrier invoices from first principles: the contracted rate card, the zone, the weight and dimensions recorded at pick-up, the fuel and remote-area surcharges the contract allows, and the service level actually delivered. Every difference is listed with the clause behind it.

The group claims back what it was overcharged, and your board sees what its carrier contracts really cost.

• A re-rated invoice file with every variance and the contract clause that explains it.
• A claims schedule for overcharges, service credits and lost or damaged parcels, ready to submit.
• A surcharge analysis showing which fees are growing and why.
• A carrier comparison by lane and parcel profile on actual billed cost.
• A contract change list for the next renegotiation, ranked by value.

• Billed cost per parcel is held against contracted cost, and the variance is reported each month.
• Overcharges are listed with their value, and the value recovered is tracked beside it.
• Surcharges are tracked as a share of total freight spend, so the board sees which fees are growing.
• Service credits claimed are set against the credits due.
• Invoices are checked before payment.

Carrier invoices are long, arrive in each carrier's format and are approved by operations teams who have no time to re-rate them. Dimensional weight corrections, reweighs, residential or remote surcharges and failed-delivery fees accumulate beyond the contract. Nobody checks service credits for late deliveries. Freight cost then looks like a fixed feature of selling online.

• Freight cost per parcel has crept up without a change in the mix of destinations.
• Invoices are approved on the carrier's total, with no line-level check.
• The contract rate card is in a drawer and the finance team works from the carrier's portal.
• Late-delivery credits and lost-parcel claims are rarely raised.
• More than one carrier is used and nobody has compared what they charge for the same parcel.

Chief financial and operations leaders of e-commerce, retail and distribution groups that ship thousands of parcels a month through one or several couriers, where freight is one of the largest lines after product cost.

Qasim Abbas set the capital logic behind a blended last-mile fleet of about 1,000 vehicles at BaladiMart, and reads a carrier's charges against what the same parcel costs to deliver in-house. We test every invoice line against that cost.

We work from your invoices, contracts and dispatch data, including Tookan records from your own Tookan account. See how fees work.

How far back can we claim?

As far back as each contract's claim window reaches, and we prioritise the claims still open.

Which figures reach us each month?

Billed cost per parcel against contracted cost, the overcharges with their value, and surcharges as a share of total freight spend.

Share one month of carrier invoices with the contract. We report the size of the variance back to you.