COD reconciliation and exception management

We trace each collected order through its chain: the rider, the hub, the courier's remittance, the bank deposit and the ledger entry. Every difference at a link becomes an exception with a cause, an owner and a status.

Cash on delivery turns every rider and courier into a collector of the group's revenue. Your board reads cash in transit as a balance with an age, and receives a monthly view of leakage by source.

• An order-to-cash trace for each collection channel, from door to bank.
• A courier remittance reconciliation matching every settlement to the orders behind it.
• An exceptions register with cause codes: short collection, refusal, duplicate, delay, dispute.
• A cash-in-transit ageing report and a deposit-time standard for riders and hubs.
• A monthly leakage summary to the chief executive, with the largest sources named.

• Cash in transit shows as a balance with an average age in days.
• Each courier's unreconciled balance stands beside its name, and the board tracks it courier by courier.
• Remittances arrive matched to the orders behind them.
• Leakage appears by cause, so the board sees which one costs the most.
• Cash reaches the bank sooner after delivery.

Couriers remit in batches that do not match orders, so the ledger holds a large unreconciled balance that grows quietly. Short collections, wrong amounts, rejected parcels and delayed deposits are absorbed as write-offs because tracing each one costs more in time than it recovers. The board sees revenue it has not yet received and cannot say how old it is.

• The balance owed by couriers grows month on month and the ageing is unknown.
• Remittances arrive as a single transfer with no order-level detail.
• Riders hold cash overnight and the group has no rule on when it must be deposited.
• Write-offs for cash differences are approved in bulk at quarter end.
• A courier disputes a shortfall and neither side can produce the order record.

Owners and chief executives of e-commerce, grocery, food and retail groups that take cash or card-on-delivery payments through their own fleets or through third-party couriers, in markets where cash remains a major payment method.

Qasim Abbas has answered for treasury above USD 50M at group level, and cash that rides on a fleet is a treasury question. We build your reconciliation so every collected amount reaches the right account and every exception has an owner.

We build the trace on exports from your order, dispatch and banking systems and your couriers' statements. The COD reconciliation tool sizes the gap between cash collected and cash settled to you. See how fees work.

Can this recover money already lost?

Yes. Older differences are traced to their order and courier remittance and claimed, each in the exceptions register with a cause, an owner and a status.

What about card-on-delivery and wallet payments?

They are traced the same way. The chain is shorter, which makes them a useful benchmark for the cash chain.

Send the latest courier remittance statement. We test it against your order records and tell you the size of the reconciliation gap.